Warranty money · for dealership controllers and GMs
Get paid for the warranty work you already did.
Every morning: each warranty claim the factory hasn’t paid, sorted by age, with a name on it. Rejects, short-pays and debits show up the week they land, not at month-end.
Sample store, this morning$46,200 in warranty claims the factory hasn’t paid
$12,900 of it is over 60 days old. The older it gets, the harder it is to collect.
About one in five repair orders is warranty.
Your tech does the job and gets paid for it this week. The factory pays you when it gets around to it, if the claim is right, and only if someone notices when it isn’t.
One claim. Two endings.
Same water pump, same store, same $1,284. The only difference is whether someone’s name is on it.
Without the list
- Repair
- Water pump replaced
- Vehicle
- 2024 three-row SUV, 31,240 miles
- Work done by
- Tech 14
- Who’s on it
- Nobody
- Day 1Filed. $1,284 for a water pump your tech already put in.
- Day 22The factory kicks it back. The notice sits on their website. Nobody opens it.
- Day 60It's on the warranty schedule. Nobody's name is on it.
- Day 120Too old to chase. You paid the tech. The factory kept the money.
With the list
- Repair
- Water pump replaced
- Vehicle
- 2024 three-row SUV, 31,240 miles
- Work done by
- Tech 14
- Who’s on it
- Kim, warranty
- Day 1Same claim. Same store. This time it's on the list.
- Day 25Monday's factory report shows it was rejected for a wrong labor code. It goes straight to the top of Kim's list.
- Day 25Kim fixes the code and sends it back before lunch.
- Day 43Paid in full. Nobody had to remember it.
The sample store has 8 claims older than 60 days right now: $12,900. Each one is this water pump.
Every claim, by age, with a name on it.
Your warranty money on one screen every morning. Open any age to see each claim, why it’s stuck and who fixes it today.
Sample store$46,200 the factory still owes you
| Repair order | Days | Where it stands | Owed | Who | Do today |
|---|---|---|---|---|---|
| RO 48921Radio head unit | 8 | Waiting on the factory | $2,310 | Kim | Nothing yet. Checks again on day 30. |
| RO 48890Engine mount | 12 | Waiting on the factory | $1,420 | Kim | Nothing yet. Checks again on day 30. |
| RO 48760Coolant leak | 26 | Rejectedmissing photo | $980 | Luis | Photo of the leak from the tech, then Kim resubmits. |
| 11 more, all waiting on the factory, nothing due yet | $16,890 | ||||
| Repair order | Days | Where it stands | Owed | Who | Do today |
|---|---|---|---|---|---|
| RO 48602Power steering rack | 36 | Rejectedno approval number | $3,050 | Dana | Find the approval number on the RO, send it to Kim. |
| RO 48588Window regulator | 39 | Paid shortpaid $564 of $612 | $48 | Kim | Ask the factory why it came back short. |
| RO 48544Fuel pump | 41 | No answer | $1,890 | Kim | Check the claim on the factory site. |
| RO 48510A/C compressor | 47 | No answer | $2,460 | Kim | Call the warranty rep. |
| 4 more, all waiting on the factory, nothing due yet | $4,252 | ||||
| Repair order | Days | Where it stands | Owed | Who | Do today |
|---|---|---|---|---|---|
| RO 48302Infotainment screen | 63 | Paid shortpaid $1,374 of $1,486 | $112 | Kim | Send the parts invoice, ask for the rest. |
| RO 48219Thermostat housing | 68 | Rejectedwrong labor code | $1,284 | Kim | Fix the code, resubmit today. |
| RO 48251Transmission valve body | 70 | Rejectedno prior approval | $2,742 | Dana | Get the approval number from the factory, send it to Kim. |
| RO 48177Rear struts | 74 | No answer | $2,140 | Kim | Call the warranty rep. |
| RO 48090Alternator | 81 | No answer | $1,322 | Kim | Call the warranty rep. |
| Repair order | Days | Where it stands | Owed | Who | Do today |
|---|---|---|---|---|---|
| RO 47766Door lock module | 97 | No answer | $964 | Tom | Ask the factory's district rep to chase it. |
| RO 47810Turbocharger | 112 | Rejectednever resubmitted | $3,180 | Ray | Resubmit or write it off: decide this week. |
| RO 47702Heated seat | 131 | Rejectedfiled too late | $1,156 | Ray | Appeal or write it off: decide this week. |
Sample store, sample claims. Kim works warranty, Dana is a service advisor, Luis a tech, Tom the service director, Ray the controller. Yours come from your own repair orders and the factory’s weekly report, with your own rules and names.
The money that leaves quietly.
A claim paid a little short. An old claim taken back after an audit. Both show up as one line on the factory’s statement, and both are easy to miss. We check every line against its claim the week it lands.
| RO | Claim | Claimed | Paid | Check |
|---|---|---|---|---|
| 48011 | Brake booster | $642 | $642 | |
| 48035 | Wheel bearing | $1,210 | $1,210 | |
| 48047 | Oxygen sensor | $755 | $720 | Short $35: claimed $755, paid $720On Kim's list this week: ask why it came back short. |
| 48052 | Cabin air blower | $388 | $388 | |
| 48066 | Tie rod ends | $516 | $516 | |
| 46980 | Audit adjustment, claim paid in January | — | −$2,140 | Debit $2,140On Ray's list: check it while you can still dispute it. |
| Net paid this week, after the debit | $1,336 | |||
Your controller’s checks, done before coffee.
Three numbers that should agree, checked every morning instead of at month-end. When they don’t, you see by how much and who’s on it.
Open warranty claims vs. your warranty receivable
If these don't match, the money you think the factory owes you is wrong.
Open claims$46,200Warranty receivable$46,200They agree.
Open repair orders vs. your WIP account
$530 of labor is on the books but on no open repair order. Find it before month-end.
Open repair orders$18,410Work in progress$18,940$530 to find.On Ray’s list
Closed yesterday, not yet posted
Unposted means not billed. This month's numbers are short until they post.
Closed41Posted383 not posted.On Ray’s list
Sample numbers. Ray is the sample store’s controller.
Keep your warranty company.
They get your claims in and your rate up. We pick up where they stop: what happens to each claim after it leaves your store.
Your team or warranty company
Files the claim and gets your rate up.
The factory
Pays it, pays it short, rejects it, or says nothing.
Your warranty listWhat we build
Catches every one that stalls and puts a name on it.
Two minutes a week from your people.
Your repair orders and warranty scheduleRead-only, every morning, in your own account
The factory’s weekly claim reportKim downloads it Monday and drops it in a folder. About two minutes.
Logging in to the factory’s siteNever. Their rules don’t allow it, and you don’t need it.
Find out what you’re owed. Then decide.
The Sprint totals your warranty money by age off your own books. You keep the list, whatever you do next.
Start here · The Sprint
$5,000 fixed
Two weeks from the day your DMS export is switched on
- Every unpaid claim, by age, with an owner
- Short-pays and debits from the last 12 months
- A fixed price for the full warranty list, in writing
What controllers ask first.
Do you file our claims?
No. Your team or your warranty company files them, the way they do now. We track every claim after it's filed: paid, short, rejected or still waiting.
Do you log in to the factory's warranty site?
Never. Their terms don't allow it. Your warranty admin downloads one report a week and drops it in a folder. It takes about two minutes.
We already pay a warranty company.
Keep them. They get your claims in and your rate up. We watch what happens to each claim after that, and put a name on the ones that stall.
Can we set our own rules?
Yes. Your age buckets, when a claim counts as stuck, and who owns which claims. You change them whenever you like.
Our warranty schedule doesn't tie out.
Most don't. The Sprint shows you exactly where it's off, on your own books, before you spend anything more.
Does it work with my DMS?
It starts from your DMS's own data export, read-only. We confirm yours on the first call, before you spend anything.
What data do you read?
Your repair orders, your warranty schedule and the factory's weekly claim report. Read-only, in your own account. Nothing from your sales or finance office.
How soon do we see it?
Two weeks from the day your DMS export is switched on. You get your warranty money totalled by age on your own books, and you keep it.
How fresh is it?
Ages, owners and your books update every morning. The factory's answers (paid, short, rejected) arrive with its weekly report, so a rejection is on someone's list within a week, not at month-end.
Rather pick up the phone? Our founder, Chris Putnam, takes dealership calls himself. Have one answer ready: which DMS you run.
Call or text (404) 453-4743Scenes are illustrations of a typical service drive. Sample numbers are invented.